CatalyX Support
Our scupport services designed to offer a seamless incident handling experience with timely response and effective case management. The process follows a well-defined, transparent case flow methodology from incident initiation through resolution.
Primary SLA channel for efficient incident resolution. Submit, track, and manage support tickets through our dedicated support portal.
Direct email contact for incident descriptions. Send detailed incident information directly to our support team for prompt handling.
Submit and track support requests in a few simple steps.
Log in to the IntellectEU Jira SLA Channel using the link provided after signing the contract.
Choose from Report a Bug, Suggest a Feature, or Other Questions based on your request.
Fill in the Summary, Description, Impact, and Urgency fields, and attach any relevant files.
Set the Impact and Urgency levels from 1 to 4. See the User Manual for guidance.
Monitor your ticket status from submission through to resolution.
How we can help
CatalyX Support Offerings
Installation Services
Deployment and installation assistance for CatalyX Blockchain Manager with compatibility and configuration optimization.
Support Services
Comprehensive support with SLA-based delivery to ensure CatalyX Blockchain Manager operates at peak performance.
Defined per individual contract agreement.
Defined per individual contract agreement.
Real-time alerting via Prometheus and Grafana dashboards to detect and resolve critical incidents proactively.
Timeframes are agreed individually, covering the full cycle from diagnosis to successful incident resolution.
